So you think you're computer-illiterate? Check out the following excerpts from a Wall Street Journal article by Jim Carlton
10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
11. Another customer called Compaq tech support to say her brand-new computer wouldn't work.. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
12. True story from a Novell NetWire SysOp: Caller: "Hello, is this Tech Support?" Tech: "Yes, it is. How may I help you?" Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?" Tech: "I'm sorry, but did you say a cup holder?" Caller: "Yes, it's attached to the front of my computer." Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?" Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
I have been trying hard with the liks. It was a matter of cookies and they all work now.